Shipping,Return and Refund Policy

Last updated: December 18, 2024

Thank you for shopping at Her Favourite.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vantaggio Retail, 6/250F, Kadapattoor PO Pala, Kottayam .

Goods refer to the items offered for sale on the Service.

Orders mean a request by you to purchase goods from us.

Service refers to the Website.

Website refers to Her Favourite, accessible from www.herfavourite.in

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: vantaggioretail@gmail.com

By phone number: +91 9400366285

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Return Policy

No Returns Policy: Please note that we do not accept returns on any products purchased through our platform.

Refund Policy

Refunds are available ONLY for products that are damaged during transit. To qualify for a refund, the following conditions must be met:

  1. A complete, uncut unboxing video must be provided as proof of the damage.

  2. The unboxing video must clearly show the package being opened and the damage to the product.

How Refunds Work:

  1. Send the unboxing video and a detailed description of the issue to our customer support team.

  2. We will review and verify your claim.

  3. Once your claim is approved, the refund will be processed within 14 days. Refunds will be issued using the same payment method used for the order, and no additional fees will be charged.

Important Notes:

  • Goods on sale are not eligible for refunds unless required by applicable law.

  • Refund requests without the required unboxing video will not be processed.

Shipping and Delivery Policy

We are pleased to offer free delivery across India for all orders placed through our platform.

Delivery Partners:

Our delivery services are managed by the following trusted partners:

  • Amazon Shipping

  • Delhivery

  • DHL

  • Blue Dart

  • India Post

  • DTDC

  • ecom express

  • eKart

Payment Options:

We will accept all major Debit and Credit Cards for transactions made on our platform.

Delivery Timelines:

Orders will typically be processed and dispatched within 2-3 business days. Delivery timelines may vary based on your location and the courier partner’s schedule. Once your order is shipped, a tracking number will be provided to monitor its progress.

Contact Us:

If you have any questions about our policies, please contact us: